Refund policy

Refund & Return Policy

At this time, we do not accept refunds or returns.

We're a small team pouring everything into getting SnugCub right, and this policy helps us keep doing that. That said, if your order arrives and isn't working properly, we want to make it right.

Cancellations
Once an order is placed, it cannot be cancelled due to change of mind. Because we're a small team, orders move into processing quickly, and by the time a request reaches us it's often already been packed or shipped.

If your SnugCub isn't working:
Email us within 48 hours of your order being marked delivered, along with proof of the issue (a photo or short video showing the problem). Our team will look into it and work with you on the best possible solution.

Requests made after the 48-hour window may not be eligible for review, so please check your order as soon as it arrives.

Questions or issues?
Reach out any time. We read and respond to every message ourselves, so please allow us up to 2 business days to get back to you.