Shipping policy

Shipping Policy

Processing time: 3–5 business days
Once you place your order, we take 3–5 business days to process and confirm it before it ships. This gives us time to check each order carefully before it goes out.

Shipping time: 10–15 business days
After processing, delivery takes an additional 10–15 business days, depending on your location.

Total time: about 3–4 weeks
From order to delivery, plan on roughly 3–4 weeks total. We know that's not instant, and we're working hard to get every single order out as fast as we can thank you for your patience while we grow.

Shipping Protection
Shipping protection covers packages that are lost in transit, meaning the carrier's tracking never updates to "delivered." It does not cover orders marked as delivered by the carrier, even if you didn't personally receive the package. Once tracking shows "delivered," the carrier considers the delivery complete and shipping protection no longer applies. If your package shows delivered but you can't locate it, we recommend checking with neighbors and your local carrier office directly.

Tracking
You'll receive a tracking number by email as soon as your order ships. If you don't see it within 7 business days of ordering, check your spam folder first, then reach out to us directly.

Delays
Occasionally things outside our control customs, carrier delays, high order volume can push delivery past our usual window. If your order is running late, email us and we'll look into it personally.

Questions
We're a small team, so please allow us up to 2 business days to respond to shipping questions. We read and answer every message ourselves.